«Neos Call Centre. Ambulance service» (Neos CC. Ambulance service) — is a software product that allows to make effective management decisions regarding ambulance station staff.
Neos Call Centre and ambulance service tasks:
- Creation of information system for enterprises and separate services
- Creation of multilevel statistics system
- Improving quality of service
Neos Call Centre and ambulance service allows:
- to receive online complete statistical information on emergency services work allowing to make effective management decisions
- to receive online calls from patients and control their state, as well as to increase the number of processed calls
- to control emergency teams effectively
- to decrease costs by means of considerable reduction of ineffective calls and prevention of false calls
- to increase service rate of incoming calls
Advantages of Neos Call Centre and ambulance service:
- A high degree of information security
- Database management and administration is carried out by customer specialists
- Possibility of organizing various database access rights
Low costs for maintenance and system expansion
- Includes tools for easy creation and altering of reporting documentation
- Open program interfaces allow to complete program design and adapt it to customer needs
- Help to optimize personnel costs
High system reliability
- The system supports hot swapping for back-end computer, database server and SW back-end
- Multilevel control of incoming calls performance completely excludes the possibility of their loss.
hardware and software solution depends on:
- the amount of contact telephone numbers in the registration office
- the amount of operators involved in call processing
- distribution of responsibilities among operators
- reporting and control levels stated by customer
PC minimal configuration for automated workplace:
- Pentium IV type processor and higher (not less than 1.0GHz);
- RAM not less than 256 ÌB;
- SVGA-monitor 17’’;
- Storage element capacity on hard disk not less than 2GB;
- Ethernet 100MB netcard;
- ÎS Microsoft Windows XP SP2.
SVIAZINFORMSERVICE LLC specialists are ready to offer You:
- The most acceptable variant of product implementation with the possibility of step by step CC functionality expansion and scaling
- LAN design, delivery and mounting
- Ministations design, delivery, mounting and maintenance (in case of necessity)
- Call centre and ambulance service delivery and setup
- Staff training
