The following set of functions is performed from dispatcher work place:
Registration of new calls. (After registration a call should get its new unique number) Manual calls registration. Registration of additional calls. Display of information on unprocessed calls Display of information on calls that are currently being processed Fast retrieval of call information Listening of call recording Distribution of emergency teams Display of emergency teams status Emergency teams status and distribution management Call cancellation Call transfer to other emergency team Fast retrieval of information on emergency teams’ status Call card filling
substation dispatcher- ensures emergency teams distribution and controls the state of calls and emergency teams.
