without ministations - SvjazInformService

Construction concept for Neos Call Centre and ambulance service without ministations

(using only analog links of public networks)

The best variant of construction concept for Neos Call Centre and ambulance service is presented in the following scheme:

Operator workstation functions:

receives incoming calls, filling in the call card in electronic form — f. №110-у and transmits them to dispatcher.

automatic filling of passport section in a call card (incoming number, address, name, last name, case history).

Dispatcher workstation functions:

transmission of calls to unoccupied emergency teams by displaying the call card through printer,

operational management of emergency teams,

creation of electronic database containing information on emergency teams visits (call cards filled in by emergency teams).

Medical statistician workstation:

Any statistic report generation (e.g. emergency service journal — f. №115/у, work report — f. №40, call registration journal — f. № 109/у, report for Emergency management agency (МЧС), Ministry of Internal affairs (МВД) on the basis of database information analysis (call cards).

Supervisor workstation (chief doctor, head doctor):

Operational control of operator-dispatchers and emergency teams work, as well as controlling the quality and scope of medical care. Access to statistical information. Ambulance service performance figures.

The advantages of simplified diagram for CC construction

The usage of the existing scheme of communication organization,

New product implementation excluding additional expenditures for ministations,

Reduced time spans for project realization.

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