«Neos Call Centre. Ambulance service» (Neos CC. Ambulance service) — is a software product that allows to make effective management decisions regarding ambulance station staff.
Neos Call Centre and ambulance service tasks:
Creation of information system for enterprises and separate services Creation of multilevel statistics system Improving quality of service
Neos Call Centre and ambulance service allows:
to receive online complete statistical information on emergency services work allowing to make effective management decisions
to receive online calls from patients and control their state, as well as to increase the number of processed calls to control emergency teams effectively to decrease costs by means of considerable reduction of ineffective calls and prevention of false calls to increase service rate of incoming calls
Advantages of Neos Call Centre and ambulance service:
A high degree of information security
Database management and administration is carried out by customer specialists Possibility of organizing various database access rights
Low costs for maintenance and system expansion
Includes tools for easy creation and altering of reporting documentation Open program interfaces allow to complete program design and adapt it to customer needs Help to optimize personnel costs
High system reliability
The system supports hot swapping for back-end computer, database server and SW back-end Multilevel control of incoming calls performance completely excludes the possibility of their loss
Hardware and software solution depends on:
the amount of contact telephone numbers in the registration office the amount of operators involved in call processing distribution of responsibilities among operators reporting and control levels stated by customer
PC minimal configuration for automated workplace:
Pentium IV type processor and higher (not less than 1.0GHz); RAM not less than 256 ÌB; SVGA-monitor 17’’; Storage element capacity on hard disk not less than 2GB; Ethernet 100MB netcard; ÎS Microsoft Windows XP SP2.
SVIAZINFORMSERVICE LLC specialists are ready to offer You:
The most acceptable variant of product implementation with the possibility of step by step CC functionality expansion and scaling LAN design, delivery and mounting Ministations design, delivery, mounting and maintenance (in case of necessity) Call centre and ambulance service delivery and setup
Staff training
